Call Centre Solutions

Run a call centre without the call centre hardware.

Buzzmax Cloud Call Centre — built on our Cloud PBX framework — packs a comprehensive set of built-in features for small-to-medium business and carrier-grade call centres alike: queues, supervision, recording, wallboards, and the integrations to connect it all.

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Core call centre features

A comprehensive, built-in feature set designed for small-to-medium business and carrier-grade call centres alike.

  • Auto-Attendant (IVR)

    Automatically answers incoming calls and presents callers with menu options to route them to the correct department, extension, or queue.

  • Advanced Call Queues

    Holds incoming calls until an agent is free, with position-in-queue announcements, estimated wait times, and customizable overflow or timeout options.

  • Call Supervision

    Empowers supervisors to monitor agent performance via silent listening, whispering (guiding the agent without the customer hearing), or barging in on active calls.

  • Call Recording

    Records conversations for quality assurance, training, and compliance.

  • Agent Management

    Tools for agents to log in and out, manage a post-call “wrap-up” timer, and handle status codes.

  • Call Screening & Routing

    Sets rules for handling incoming traffic differently during business versus non-working hours.

  • Call Parking with Automatic Retrieval

    Parks active calls and automatically returns them to the original agent if they are not picked up within a specified timeframe.

Management and wallboards

Give administrators and supervisors full visibility and control.

Cloud PBX Self-Care Portal

Business administrators can add and manage extensions, configure Automatic Call Distribution (ACD), and modify queues — all without a support ticket.

Live Wallboards

Real-time performance metrics and visibility into active calls, so managers always know what’s happening on the floor.

Client apps and integrations

Connect your call centre to the tools your team already uses.

  • Buzzmax Phone & Buzzmax Dialer

    Web and mobile softphone apps (iOS/Android) that let agents handle calls, check history, and manage features remotely using WebRTC.

  • AI and Automation

    Integrate AI assistants — including OpenAI platforms — to help agents draft quick responses, plus Buzzmax Workflows for custom automation.

  • CTI & APIs

    Open APIs and Call Control APIs for smooth Computer-Telephony Integration with external CRMs, auto-dialers, and custom business software.

Are you looking to set up a specific workflow or integrate a particular tool with your Buzzmax platform?

Tell us what you need and we’ll build a custom quote and proposal around it — no obligation.

Get a Custom Quote